Shipping policy

SHIPPING POLICY

Last updated: October 23, 2026

Soglia is operated by Nativearth LLC. We currently ship orders within the United States.

  1. PROCESSING TIMES

Orders are typically processed within 1–2 business days before shipment.

Orders placed on weekends or holidays may begin processing on the next business day.

During promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.

  1. SHIPPING OPTIONS

We currently offer the following shipping options within the United States:

Standard Shipping
• $8.00
• Free on orders of $70.00 or more
• Estimated delivery: 3–5 business days after shipment

Express Shipping
• $15.00
• Estimated delivery: 1–2 business days after shipment

Delivery times are estimates and are not guaranteed.

  1. SHIPPING DESTINATIONS

At this time, Soglia ships within the United States.

International shipping is not currently available unless specifically offered at checkout.

  1. ORDER TRACKING

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Please allow time for the carrier’s tracking system to update after your package has been accepted.

  1. DELIVERY DELAYS

Soglia is not responsible for carrier delays caused by weather, transportation disruptions, service interruptions, holidays, natural events, or other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us and we will do our best to assist.

  1. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an address error after placing your order, contact us as soon as possible. Once an order has shipped, we may not be able to redirect or modify the delivery.

Orders returned to us because of an incorrect or incomplete address may require additional shipping charges before being resent.

  1. LOST OR MISSING PACKAGES

If tracking shows that a package is still in transit beyond the expected delivery window, please contact us so we can help review the shipment.

If tracking shows that a package was delivered but you cannot locate it, please first check:

• Around your property and delivery area
• With household members
• With neighbors
• With your building, front desk, or mailroom if applicable

You may also need to contact the shipping carrier directly to request additional delivery information.

  1. DAMAGED PACKAGES

Please inspect your order when it arrives.

If your order arrives damaged, contact us as soon as possible and include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will review the situation and work with you on an appropriate resolution.

  1. MULTIPLE SHIPMENTS

In some cases, items from the same order may arrive separately.

If an order is shipped in multiple packages, additional tracking information may be provided.

  1. SHIPPING CHARGES AND REFUNDS

Original shipping charges are generally non-refundable unless the order was incorrect, damaged, or otherwise eligible under our Return and Refund Policy.

Return shipping costs are handled according to our Return and Refund Policy.

  1. CONTACT

For shipping questions, please contact Soglia using the contact information provided on our website.

Soglia
Operated by Nativearth LLC
Florida, United States