Refund policy

We want you to feel confident in your Soglia purchase.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be unused, unopened, and in its original packaging.

Because our ritual kits contain natural and aromatic materials, opened or used products cannot be returned unless they arrive damaged or defective.

To request a return, please contact us before sending any product back. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible and include your order number and photographs of the issue so we can make it right.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Non-returnable Items

We cannot accept returns on:

• Opened or used ritual products  
• Products returned without their original packaging  
• Gift cards  
• Items marked final sale

Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, it may no longer be possible to cancel it.

Contact

For return or refund questions, please contact Soglia through the contact information provided on our website.